This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.
Men At Work Training & Assessment is a Registered Training Organisation (RTO) and as such, we are responsible for the quality of the training and assessment in compliance with the Standards for Registered Training Organisations 2015, and for the issuance of AQF certification documentation.
| Course Title | Provide responsible gambling services |
| Cost | $150.00 |
| Inclusions |
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| Duration | 1 day (classroom/ practical) |
| Location | 4/6 Belah Road, Port Macquarie
or 8/21 Industrial Drive, Coffs Harbour |
| Delivery Mode | Face-to-face |
| Career Outcomes | Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities. |
| On Completion | Participants are awarded a Statement of Attainment on successful completion of the course. They also receive an Interim Certificate which they take to a Service NSW centre which supplies Competency Card and photo services. Cards typically take three weeks to arrive after attending a Service NSW centre. Delay can mean expiry of the Interim Certificate’s 90-day work period with the result a student cannot work in relevant roles. Participants are encouraged to attend a Service NSW centre as soon as possible after the course is completed. |
| Description | This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling. |
| Cancellation | Cancellation fees apply if enrolments are cancelled within 3 days of the start date of the course. |
| Unit Code | Title | Currency | More Information |
|---|---|---|---|
| SITHGAM001 | Provide responsible gambling services | Current | Visit training.gov.au |
| Requirements |
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| Participants will be asked for the following information |
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| Date | Location | Action |
|---|---|---|
| 17 March 2020 | Unit 8/21 Industrial Drive, Coffs Harbour NSW 2450 | |
| 26 March 2020 | 4/6 Belah Rd, Port Macquarie | |
| 17 April 2020 | Unit 8/21 Industrial Drive, Coffs Harbour NSW 2450 | |
| 23 April 2020 | 4/6 Belah Rd, Port Macquarie | |
| 7 May 2020 | 4/6 Belah Rd, Port Macquarie | |
| 12 May 2020 | Unit 8/21 Industrial Drive, Coffs Harbour NSW 2450 | |
| 2 June 2020 | Unit 8/21 Industrial Drive, Coffs Harbour NSW 2450 | |
| 18 June 2020 | 4/6 Belah Rd, Port Macquarie | |
| 16 July 2020 | 4/6 Belah Rd, Port Macquarie | |
| 24 July 2020 | Unit 8/21 Industrial Drive, Coffs Harbour NSW 2450 | |
| 4 August 2020 | Unit 8/21 Industrial Drive, Coffs Harbour NSW 2450 | |
| 20 August 2020 | 4/6 Belah Rd, Port Macquarie | |
| 10 September 2020 | 4/6 Belah Rd, Port Macquarie | |
| 15 September 2020 | Unit 8/21 Industrial Drive, Coffs Harbour NSW 2450 | |
| 8 October 2020 | 4/6 Belah Rd, Port Macquarie | |
| 16 October 2020 | Unit 8/21 Industrial Drive, Coffs Harbour NSW 2450 | |
| 12 November 2020 | 4/6 Belah Rd, Port Macquarie | |
| 17 November 2020 | Unit 8/21 Industrial Drive, Coffs Harbour NSW 2450 | |
| 1 December 2020 | Unit 8/21 Industrial Drive, Coffs Harbour NSW 2450 | |
| 10 December 2020 | 4/6 Belah Rd, Port Macquarie |